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FAQ – Bebitek

Got Questions?

General

What size is the Snuggler?

The Snuggler is 75m in length.

Why do you say 0-9 months?

We base our measurements on Australian standard sizing for this age group. As no baby is the same, many of our Bebitek families have had more than a year using their Snuggler, whilst others have found it perfect for the first 9-12 months.

Does it only come in black?

Your Snuggler is designed to resemble a puffer jacket. This iconic black look will have your baby looking on trend always.

What happens if the Snuggler doesn't fit my stroller?

We are yet to find a stroller the Snuggler doesn’t fit! However, If you decide our product is not right for you, please follow the returns process to finalise a refund.

How long after I purchase will my Snuggler arrive?

Orders are shipped within 1-2 business days and usually arrive within 1-4 days. For those ordering outside of Melbourne, please note it may take a few extra days.

Shipping & Return

We’re sorry the Snuggler isn’t right for your family! To return it to us, please follow the steps below.

 

Please email us at info@bebitek.com.au to let us know you would like to make a return. One of our friendly team members will be in touch with you to confirm and direct you to our returns page.

 

Return shipping address:

1/11 Matthieson Street, Highett Victoria, 3190.

 

Returns process:

Step 1: Repackage the product securely, ensuring all original stickers and pamphlets are in the bag.

Step 2: Print our return shipping address clearly on the package.

Step 3: Post the Snuggler back to us and upon return, we will issue your refund.

 

Privacy & Policy

Information Collected or Received

Bebitek may collect personally identifiable information, such as your name. We may also collect anonymous demographic information, which is not unique to you, such as your age and gender. We may gather additional personal or non-personal information in the future.

 

Information about your computer hardware and software may be automatically collected by Bebitek. This information can include: your IP address browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Bebitek website.

Collection and use of personal information

Bebitek collects and uses your personal information to operate its website(s) and deliver the services you have requested.

 

When you place an order on the Site, you must provide your first and last name, a valid email address, phone number, billing address, shipping address, and credit card number. We will use this information to fulfill the order you place and to communicate with you about it.

 

We use your information for four purposes: (1) to fulfill the orders you place on the Site, (2) to answer any customer service inquiries that you may have, (3) to contact you about special offers, Bebitek news and new products and (4) to understand the shopping habits of our customers to better serve them in the future.

Use of Cookies

Bebitek uses cookie to improve and personalize your experience on our site by remembering you or your preferences during your visit(s) to the site.

 

If a site doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site. Our site uses cookies to remember things like your preferences, shopping cart or to remember who you are on return visits.

 

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Bebitek services or websites you visit.

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